Contact us

To register a claim

Business hours: To register a claim during business hours, (other than a travel or glass claim), please contact your insurance broker.

After hours: To register a claim outside of business hours, please use the freephone numbers provided.

Claims contacts

Commercial insurance claims

Property, Contract Works, Liability,
Commercial Motor, Marine, Accident & Illness

0800 QBE CLAIMS / 0800 723  252

 propertyclaimsnz@qbe.co.nz

motorclaimsnz@qbe.co.nz

Personal insurance claims

Home, Contents, Private Motor

0800 723 505

claims@qbe.co.nz

 
 

Travel claims

0800 800 608

or

+64 9 300 5331

travelclaimsnz@qbe.co.nz

 

Glass claims

Motor - commercial/personal
Novus CMS: 0800 20 35 35
Smith & Smith: 0800 48 33 88

Home - residential
Master Glaziers: 0800 221 331

Please quote your QBE Policy Number


Where you can find us

Locations 
Head Office
QBE Insurance

Level 6, AMP Centre
29 Customs Street West, Auckland

PO Box 44, Auckland 1140

Tel: +64 9 366 9920
Fax: +64 9 366 9930

 

Auckland
QBE Insurance

Level 6, AMP Centre
29 Customs Street West, Auckland

PO Box 44, Auckland 1140

Tel: +64 9 366 9920
Fax: +64 9 379 7777

 

Hamilton
QBE Insurance

Ground Level, ANZ Centre
17 Grantham Street, Hamilton

PO Box 84, Hamilton 3240

Tel: +64 7 838 2504
Fax: +64 7 839 3133

 

Hawke's Bay
QBE Insurance

Level 1, Farming House
211 Market Street South, Hastings

PO Box 25, Hastings 4156

Tel: +64 6 871 5840
Fax: +64 6 871 5846

 

Wellington
QBE Insurance

Level 6, Pencarrow House
58 - 66 Jervois Quay, Wellington

PO Box 1196, Wellington 6140

Tel: +64 4 472 5158
Fax: +64 4 495 4186

 

Christchurch
QBE Insurance

Level 3, Deloitte House
151 Cambridge Terrace
Christchurch Central

PO Box 724, Christchurch 8140

Tel: +64 3 353 6100

 
 Dunedin
QBE Insurance

1st Floor BNZ House,
274 Moray Place, Dunedin

PO Box 559, Dunedin 9054

Tel: +64 3 467 7694
Fax: +64 3 477 9541