How to make a claim

Complete a travel insurance claim form.

To help speed the processing of your claim, please be sure to follow instructions on the form carefully and to include all necessary supporting documentation eg. original receipts, police or medical reports.

The completed form and supporting documentation should be sent to:

Email: travelclaimsnz@qbe.co.nz

QBE Travel Insurance
PO Box 44
Auckland 1140
New Zealand

We aim to settle your claim within 10 working days from receipt of all necessary documentation.

Emergency assistance

QBE provides around-the-clock worldwide emergency assistance via QBE Assist, our dedicated Overseas Medical Emergency and General Assistance team. Our trained medical and insurance specialists can assist travellers in a wide variety of emergency situations.

To contact QBE Assist please refer to the toll free numbers on your QBE Assist Assistance Wallet Card (provided by your travel agent) or refer to our QBE Assist contact details document.

From countries where toll free numbers are not available, please use the contact details below:

Phone:    +613 8523 2800
Fax:       +613 8523 2815
Email:      qbeassist@qbe.com